Service Agreement

Last updated: August 21, 2026. This is a template — have your attorney review before launch.

1. Cancellations and refunds

You may cancel a subscription at any time. Refunds on annual fees are as follows, measured from the date of purchase or renewal charge:

• Within 15 days: full refund.
• Within 60 days: 75% refund.
• Within 3 months: 50% refund.
• After 3 months: no refund; service continues through the end of the paid term.

The self-hosted license fee is refundable in full within 15 days only if the software has not been deployed.

2. Renewal notices

We will send renewal reminders approximately 60 days, 30 days, and 24 hours before charging your payment method for the next annual term.

3. Customer responsibilities; hold harmless

You are responsible for: (a) all materials you upload, including all rights and consents needed to display them; (b) managing your users, roles, and passwords — security of your account is your responsibility in this respect; and (c) the physical displays and computers at your locations. You agree to hold Wait Wall harmless from claims arising out of your uploaded materials or your users' actions.

4. Self-hosted license terms

The self-hosted option grants your organization a non-exclusive, non-transferable license to run Wait Wall on your own internal network for your own locations. You may not: modify or create derivative works of the source code; share, publish, distribute, sublicense, or resell the code; remove notices; or make the application accessible outside your organization. You must notify us within 72 hours of discovering any security breach affecting the software. One year of updates is included; continued updates may require a support plan.

5. Suspension

We may suspend service for non-payment or violation of the Terms of Use after notice and a reasonable opportunity to cure.